AI + SMS for business
Use the latest artificial intelligence to create a conversational bot for your business. It's easier than you might think and will make your business more responsive for less money. In the example below we'll be using artificial intelligence to field maintenance requests in a large hotel or group of condos.
Guest finds an issue & AI Responds
Guests can report an issue with the room using the convenience of SMS. Guests can use natural language to describe the problem, just like speaking with a real human.
From there, your AI bot takes over and gathers the information necessary to know exactly what the problem is and where it is. You can train your AI Bot to handle whatever situations you need. Fully customize your Bot to meet your needs. You decide which problems to handle and who to send them to.
Your AI Bot is always awake, responsive and friendly.
Once the AI Bot has done it's job, the completed job request, including problem and location is used to decide what to do. Maintenance request at 2 in the morning? The system will call or text the off-hours maintenance person. Request for new towels during normal business hours? Send it directly to housekeeeping.
No matter how complex your support structure, you can simplify and speed your response time while keeping costs low.
Send a response back to your guests that help is on the way. You set the tone of the message, no matter the time of day or night. The entire process takes just seconds.
You also have complete traceability so you know what happened and when.
Try it yourself
The bot described above is available for you to try right now. Try texting to 704-869-2653. I won't contact you or give your phone number to anyone else.
If you'd like to talk about your idea for a responsive, conversational bot, contact me today!